Apple Arden Fair

Took in my phone for a software update fail. My phone was attempting to update to new software update , and it went into recovery mode. My phone has no damage in any kind of way. I got checked in to see a technician, which I was supposed to get a text message within 15 mins since it was slow. Over 30 mins passed, and i never got a text. I had to go up to the front and ask what was going on. After they got me a technician, they wanted to charge me $450 to fix the issue. Not what I was expecting for something I didn't cause. Plus, the technician looked like she didn't even want to help. Idk if she was having a bad day or what. Defiantly will avoid coming here for services. Unless buying something which they are happy to help.

Just absolutely unhelpful in my quest to solve the wifi issue with my IPad Pro. Apple products cost too much for us to have to fight with tech support to get help. If I bring video and photo evidence of the issue to the store clearly I’m having an issue. To shrug when I say “apple didn’t escalate me to tier 2” it just felt condescending and I’d rather stop dealing with them as a whole. It seems they only
Deal with damaged devices because then they’ll get money out of it.

Im buying my phone 13 pink at October 10 so I can play my favorite Roblox game at my new phone.

Again, not an Apple guy. And after a thoroughly disappointing experience at the Roseville location, I was prepared for more of the same. But I couldn’t have been more wrong. First, the place was extremely busy, and had a presentation going on for new users. I grabbed the attention of a representative and instead of being dismissed with “I’m too busy”, I was checked in and told that although they were already engaged with a customer, they would have someone with me as soon as possible. They parked me at a table and it wasn’t 5 min before being greeted by a nice young man. I had come to have my parents Apple Watches diagnosed, but due to the helpfulness of the representatives, I traded in my Droid for a new iPhone 14. Wasn’t an Apple guy, but I am now.

Sammy helped me and made sure all my needs were met! So happy with my
New iPhone. Definitely ask for Sammy!

I’ve been an iPhone user since the release of the iPhone 4. Throughout the time I’ve owned an iPhone I never really placed much importance on getting AppleCare. In fact, I genuinely thought it was pointless. The last few days have caused me to swear by AppleCare and tell everyone with an iPhone to purchase this service. I had shattered the back glass of my iPhone 14 Pro Max. I was able to get it repaired for $30 with AppleCare; which is far less than what I would have paid without it (roughly $550). After getting it fixed, I ran into issues with my carrier. Long story short, I was having issues with my ESIM. My carrier kept saying the phone wasn’t working and Apple kept saying it was an issue with my carrier. After repeated back and forths with both Apple and my carrier - I returned to Apple - ready, but extremely distraught to throw down some money down and get a brand new phone. At this point I was desperate and on the verge of tears. My past interactions with Apple team members weren’t really noteworthy because many of them couldn’t and didn’t do much - instead they kept sending me to my carrier. However, there was one Apple team member that stood out. Brandon was empathetic and showed true determination to resolve my issue. He asked me a few questions, looked into the extensive documentation showing my repeated attempts to solve the issue, and finally he advocated for me. Brandon was able to work his magic and got me a new iPhone 14 Pro Max for free through my Apple Care. He is and was a god send! He went above and beyond compared to other Apple team members and I am extremely appreciative of him. All that is to say, not only do I recommend you paying for AppleCare, but I also recommend that you specifically ask for Brandon’s assistance when going to the Apple Store in Sacramento (Arden mall). Brandon, if you’re reading this, you the real MVP!

I encountered some problems with pickup. The official website clearly showed that it was pickup available today, but when I arrived at the store, it kept showing "processing" until the store close. But the staff was very nice and finally helped solve the problem. I understand the apple service center keep saying "you shouldn't come to the store until you receive the ready email", but come on, if the item is not going to be available to pickup. Then don't say it available on the website. Don't lie

I got good price on some eyeglasses at lenscrafters..
Stefanie was great sales rep (even with lost perception) she gave 1/2 off 2nd pari..

El personal de la tienda nos atendió muy bien, había mucha gente, pero no suficiente eapacio para poder esperar tu turno, tienes que estar de pie, la única ventaja es que aprovechas el tiempo viendo los productos.