Hertz Car Rental - San Diego-lindbergh Airport

I do not recommend the San Diego airport Hertz location. I rented a vehicle from this Hertz in early June 2023. We arrived, and the customer service we received was just okay, minimal, and unfriendly (I believe the person helping us was in training with the coach sitting behind them). The most disappointing was that I paid in advance for a "premium" vehicle, and the vehicle we got was the opposite of premium: it had over 50k miles, rattled, made noticeable "clunking" noises when driving over bumps/potholes, seemed like it was previously crashed because the front bumper/fender were not aligned, and the interior was seriously stripped down with a super plain infotainment system. Frankly, the car was terrible! At the end of our week with the vehicle, I was annoyed that I paid for "premium" and got a big, old, plain car! It was the first and last time I rent from Hertz at the San Diego airport, and I recommend you pass on this particular location.

Had some snafus checking out a car (President's circle.) I asked about a particular car at the desk and the gentleman asked me to give him the space number and car info because it was parked in a "reserved" spot. I did that and we were good to go.... nope. the gate lady would not let me take the car out of the lot. I specifically told her that (XYZ employee) at the desk manually checked the car out to me and said it was good to go, she said he was not allowed to do that and I would have to return the car. Instead of calling someone or doing anything productive, she insisted I back out of the line and return the car. I returned to the booth to speak with the agent there and she followed me to make sure I put the car back. There was an exchange of "opinions" and I just left and went back to the original car I booked.

I am Executive Elite with National and hold top tier with many companies like Hertz via status match. Needless to say, as a President's Circle member with Hertz, I have 1 rental to date, it is highly likely I will remain that way. I will stick with National and the EE aisle, it just works better. I have never in my life of renting cars been sent back by a gate attendant because she disagreed with another employee that gave me the car. BTW, the car was not a specialty or exotic car, just a "gas" luxury 4 door instead of the "electric" luxury 4 door I had.

tres bien. personnel sympathique et efficace.
Les voitures sont en tres bon etat.

Service was good, but the Jeep Cherokee was not my favorite. Also, the wipers need to be changed.

Fast rental fast return no hassle

I had a wonderful experience at the San Diego airport Hertz. The gentleman that helped me went above and beyond, and I definitely will use Hertz again just because of him!!!