Apple Oakridge

As all Apple Stores, super busy BUT service and attention by staff 6-stars (very solution oriented)!!!

First of all, you can’t finance iPhone 15 without a carrier any longer. Secondly, the reps at this Apple Store are rude now!

Don’t waste your time here, they don’t ever try to find a solution for you. You go for an appointment and you still have to wait half an hour or an hour to get seen.

I had an Apple Genius Appointment scheduled for 3:20 PM. I arrived at the store at 2:40 PM, and the staff informed me that they were currently handling other appointments and suggested I return at 3:20 PM. Following their advice, I strolled around the mall and came back at 3:20 PM, although I actually arrived a bit earlier, at 3:18 PM. I stood in the most open and visible part of the store, observing one or two idle staff members. After 3-5 minutes, someone finally noticed me and confirmed my appointment.

Subsequently, I waited for an additional 30 minutes. I am left wondering what the point of making an appointment is if it doesn't actually reduce the waiting time. This has been a terrible experience, and it’s not the level of service I expect from Apple. They should have a disclaimer stating that even with an appointment, you might still have to wait for 30 minutes.

At 3:50 PM, a technician took my AirPods for inspection. After 20 minutes, they told me that repairing my AirPods would cost money, which seemed fair to me. However, because of the 30-minute wait, I requested to speak with their Manager to express my grievances.

It turned out that the Manager was one of the idle staff I had seen when I arrived at 3:18 PM. I remembered him lingering near a group where a staff member was already assisting a customer, not even glancing in my direction.

I told him about my 30-minute wait, the woman before me who also waited for 30 minutes, and the gentleman after me who waited for 40 minutes, despite all of us arriving on time for our Apple Genius Appointments. He responded dismissively with an "OK" and showed no intention of apologizing. When I questioned if he truly thought this was "OK," he admitted it wasn’t, stating they were just "a little bit running behind." However, he did not apologize at any point during our conversation.

All I could do was shake my head and leave. Apple has certainly shown me how they treat their customers. I am curious if Apple, with their stringent and meticulous standards for suppliers, would tolerate such delays and responses from them.

I had a great experience. It was the end of the day and i was going out of town and my apple ultra watch stopped charging . They went out of their way to take of my problem . The manager was extremely helpful. I highly recommend , the customer service was great. If i could , i would give ten stars!

Wide range of Apple premium products with wonderful experience with their deeply experienced customer service to make you feel comfortable. Overall a great experience with all questions been cleared for new launch of iPhone 15.

Came in to have the macbook’s keyboard looked at. Turned out there is a fine print 4 years limitation with two covid years being completely written off. Worse, manager accused community posts as lying

Waited 90 minutes for a battery change. Was told water indicator shows potential water damage hence cannot complete the replacement. Recommended me to get a replacement : )

They want to make me wait 1 hour for an appt when they are obviously free. They said there are apps ahead of me but they haven't show up... so I have to wait while they are not doing anything.

Don’t waste your time here, they don’t ever try to find a solution for you. You go for an appointment and you still have to wait half an hour or an hour to get seen.