Hertz Car Rental - San Francisco International Airport

I rented a Tesla Model Y here. I signed up for the Gold membership so the overall process was pretty smooth. However, the rental car did have some minor issues. The language in the display was in Spanish, and it took me a while to figure out how to change it to English. Also the rear tire had lower pressure, 38 PSI bs 45 PSI for the others. The trunk was missing the cover so our luggage’s were visible through the window. Luckily the places we visited weren’t high crime location so it wasn’t a problem.

It takes one hour to take a booked car. There is no line or queue, the only problem is credit card can’t get through.
The staff at front desk took my 1st card and said everyone thing is done. The staff at last driving gate expressed my 1st card can’t get through and took the card again then said he can’t type in my card’s expired dat from his computer. ？？？ Eventually, I need to drive back, park and go back to gold office. The young lady sitting here with a long face treated my 1st card not workable without any try and insist on swiping my 2nd card. Once I left Hertz and arrived hotel, my 1st card just work perfectly.

During my staying at Hertz, staffs shows zero care regarding their customers, If there is anything wrong, it must be customers’ fault. That’s why I gave one star.

I rented the EV Manager Special and received a KIA NIRO EV, which was a smooth process, and the car itself is great. However, I didn't give it a 5-star rating because the EV battery charge upon pickup was 73% and I had charged it to 82% at drop off. Despite my additional charge, they added a $25 EV Battery Recharge fee to my receipt as a Gold member. Fortunately, I took photos of the EV charge level when I picked up the car, and I'm currently in touch with a customer care agent to resolve this. My advice to fellow rental customers considering an EV rental is to take pictures of the battery charge percentage at pickup, along with other necessary car photos. This provides evidence when discussing such matters with customer service. Additionally, it would be helpful if the staff were more attentive to these details.