The salesperson that assisted me was rude and condescending. I was not given a thorough briefing on all features. After I had difficulty adjusting the passenger side mirror for a test drive, this person acted as if I was stupid and to blame for it. Then, they tried to cancel the drive. After my protests, the manager helped me and things went much smoother.

Review Checked

3.0

13.12.2023 18:03

The staff is not mean. But when you make a special trip from four hours away and arrive on time for your appointment and they don't get your car in for an hour and a half. Then it takes 45mins to complete the service. It's frustrating because we could have gone somewhere to eat or done something more useful with our time. Ubers take up to 30mins to get to the service center. Tesla advertizes they will take you somewhere but they couldn't take US somewhere!
PLEASE let us know when you're running behind. Your customers time is valuable too. Better communication would be great!