Apple Georgetown

Went store to seek help to get a fix for our daughter's Mac Air computer as the space bar was not working. The genius bar employee, chastise our daughter for not updating her computer regularly. Then gave us a quote of $500 to send the computer out for repair, without trying anything in store to fix laptop. We left the store. Took the lap top to a Mac repaid store and for $99 we now have a working lap top with a new keyboard.

I unfortunately do not remember the name of the guy that helped me, but he was 10/10. Their team was patient overall, but one gentleman in particular was kind and patient and stuck with me for hours figuring out what was going on with my laptop, even after the store was technically closed and many of the other employees left to go meet up. After he solved my issue, he then let me stay for a little to charge my laptop. His help saved me not only a lot of money, but from running into serious issues at work from not being able to use my laptop for several days.

I hope the team at this Georgetown Mac store knows who this guy is and does something nice for him!!

those peoples are amazing . One of the best customer service

Been going to this store for years, and the quality of service has dropped so significantly. Genius Bar acts like they are being inconvenienced when dealing with customers, wasting peoples time while having personal conversations, and frankly making no effort to resolve issues. Two separate issues over the past year and have had the same experience. They used to be helpful, accommodating, and all around a pleasant experience. Not anymore, expect curt responses, lack of attention, unwillingness to resolve. Thumbs down!

I came in since my phone screen stopped working even though I could hear notifications and feel vibrations. In addition, my Face ID stopped working at the same time. When I returned to pick up my phone, they addressed the screen issue, however did not tell me until after that the Face ID feature was not fixed and would be an extra fee. The whole experience felt like I was being price gauged, and had I known it would cost so much going in, I just would've bought a new phone. Also a weird coincidence that my warranty ended two months before this issue having never experienced an issue when my warranty was active. I understand that Apple products are expensive, but being expected to pay almost $400 as a student for a seemingly standard fix is ridiculous.

The worst service I have experienced in any worldwide Apple Store.

All staff members were busy and juggling us amongst each other for a simple AirPods try out with quite unbothered attitude.

When expressing genuine customer complaint about previously purchased iPhone cases and their poor quality, the response we got from one of the staff members was “well, I am not making them, am I?!” - how is this professional and considerate towards your loyal customers?

Very bad experience. The associates very reluctant and not taking care of customers. Of course there are great ones as well who respect customers but this was my experience with two of associates there. I asked for a case for my iPhone, while standing there those two didn’t mention anything about working on my request. A kind associate wanted to help me since I was confused, then those two told me that they already ordered the case. Again, when the case arrived and I wanted to change the color they very unprofessionally reacted with face gesture and referred me to the colors on the wall to try them on my phone!

I bought two care+ plans for two phones. The lady in the store assigned two plans to the same one phone and forgot the other phone. I didn't do much else on that trip, only actions were: pick up two new phones and buy 2 plans. Yet giving plenty of time. She did it very wrong and it is still not resolved now.

I bought two care+ plans for two phones. The lady in the store assigned two plans to the same one phone and forgot the other phone. I didn't do much else on that trip, only actions were: pick up two new phones and buy 2 plans. Yet giving plenty of time. She did it very wrong and it is still not resolved now.

الحجز شغال ل iPhone 15 الاسعار مرتفعه..فيه كل ما يتعلق بشركه ابل

For a tech company outlet, poor security features on payment fraud. Someone used my credit card at this outlet and made multiple transaction within a span of 20 mins totalling >$10k using contactless card taps and no one at the store suspected. This has happened with 2 other people I know who’s stolen cards were used at this outlet. Store management wasn’t particularly helpful.

I made an appointment for the Genius Bar and was seen immediately upon arrival. The specialist I worked with (Gunner) was super friendly and efficient, and he had a resolution for my problem within a few minutes.

Good store. Not great for picking up due to lack of parking.