TOP fast-food restaurants in USA 2023


From Chick-fil-A and KFC to Taco Bell and Jack in the Box, the American Customer Satisfaction Index has released the rankings of America's favorite fast-food chains in 2023


Calling all fast-food lovers: the verdict is on the best chain in the nation.

Nov. 16 is National Fast Food Day, which pays tribute to our favorite drive-thrus and burger joints.

The American Customer Satisfaction Index recently released 2023 best fast-food restaurants based on customer satisfaction and feedback.

Wondering where your go-to spot ranks or simply looking for a tie-breaker to choose where to have dinner tonight? Check out the lists below.

'Innovating with delivery':Chick-fil-A testing drone delivery at a 'small number' of locations

How the ranking was determined

The American Customer Satisfaction Index gathers information from 500,000 customers interviewed annually and inputs it into a multi-equation model developed at the University of Michigan. Unlike other organizations that measure things like revenue and volume of customers or purchases per year, the American Customer Satisfaction Index is unique in its focus on customer experience and satisfaction.

This year's restaurant study was based on interviews with 16,250 customers, chosen at random and contacted via email between April 2022 and March 2023.

According to the research, customers care the most about a number of experiences and customer service-related components. In ranked order, they are:

  • Accuracy of food order
  • Quality of mobile app
  • Reliability of mobile app (minimal downtime, crashes, lags)
  • Beverage quality (taste, temperature)
  • Courtesy and helpfulness of staff
  • Food quality (taste, temperature, freshness of ingredients)
  • Website satisfaction
  • Restaurant layout and cleanliness
  • Speed of check-out or delivery
  • Variety of beverages on menu
  • Variety of food on menu


Restaurants open on Thanksgiving:See Starbucks, McDonald's, Cracker Barrel hours this holiday

Top five fast food restaurants for customer satisfaction in 2023

When it comes to customer satisfaction, Chick-fil-A ranked No. 1, following closely by Jimmy John's.

  • Chick-fil-A with an 85 satisfaction score, up 2% from last year
  • Jimmy John’s at 84, up 6% from 2022
  • KFC with an 81 customer satisfaction score, an increase of 4%
  • Papa John's with an 80 score, up 5% since last year
  • Domino’s stayed consistent with a 78 in satisfaction
  • The list also included an "All Others" category in the third spot for restaurants not named, scoring 82


Bottom five fast food restaurants for customer satisfaction in 2023

Of the chains listed in the index, McDonald's customers were least satisfied, followed by Taco Bell and Sonic. Jack in the Box and Wendy's rounded out the bottom five.

  • Wendy’s had a 74 satisfaction score, up 1% from last year
  • Jack in the Box weighed in at 73, also up 1% from 2022
  • Sonic saw a 2% drop in satisfaction, going from 74 to 72
  • Taco Bell likewise went from 72 to 71, a 1% decrease
  • McDonald’s bottomed out the list at 69, up one point from last year


Complete ranked list

The survey found that America's favorite fast-food chain is Chick-fil-A, which had a satisfaction score of 85, a 2% improvement over last year. Here's how your other favorite and not-so-favorite chains ranked:

  • Chick-fil-A Score in 2023: 85∘ Score in 2022: 83
  • Jimmy John’s∘ Score in 2023: 84∘ Score in 2022: 79
  • KFC∘ Score in 2023: 81∘ Score in 2022: 78
  • Papa Johns∘ Score in 2023: 80∘ Score in 2022: 76
  • Domino’s∘ Score in 2023: 78∘ Score in 2022: 78
  • Five Guys∘ Score in 2023: 78∘ Score in 2022: 76
  • Pizza Hut∘ Score in 2023: 78∘ Score in 2022: 77
  • Starbucks∘ Score in 2023: 78∘ Score in 2022: 77
  • Arby's∘ Score in 2023: 77∘ Score in 2022: 76
  • Dunkin'∘ Score in 2023: 77∘ Score in 2022: 74
  • Panda Express∘ Score in 2023: 77∘ Score in 2022: 75
  • Burger King∘ Score in 2023: 76∘ Score in 2022: 75
  • Panera Bread∘ Score in 2023: 76∘ Score in 2022: 77
  • Chipotle∘ Score in 2023: 75∘ Score in 2022: 77
  • Dairy Queen∘ Score in 2023: 75∘ Score in 2022: 74
  • Subway∘ Score in 2023: 75∘ Score in 2022: 75
  • Little Caesars ∘ Score in 2023: 74∘ Score in 2022: 75
  • Popeyes∘ Score in 2023: 74∘ Score in 2022: 71
  • Wendy's∘ Score in 2023: 74∘ Score in 2022: 73
  • Jack in the Box∘ Score in 2023: 73∘ Score in 2022: 72
  • Sonic∘ Score in 2023: 72∘ Score in 2022: 74
  • Taco Bell∘ Score in 2023: 71∘ Score in 2022: 72
  • McDonald's∘ Score in 2023: 69∘ Score in 2022: 68

← Back to list

Last news

02.02.2024 The tallest skyscraper in the United States will be built in Oklahoma City

Oklahoma City surprises with plans for the tallest building in the US. A symbol of growth, it will offer unique attractions for visitors. Read more...

17.01.2024 Israeli chef opens first kosher restaurant in New York

New restaurant Malka named after Tel Aviv eatery, trying to bring more Israeli and Jewish food and atmosphere to New York with kosher food. The reservation list is already full. As for the prices, it depends on who's asking Read more...

28.12.2023 New Year's Eve party tickets in Times Square range from $450 to $12,500

Some New Year's Eve revelers say you can't put a price on the experience of watching the Times Square ball drop live and in-person on December 31 Read more...

25.12.2023 How to Find a Good Dentist in New York

Looks like it's all a lie Or not? Where is the real master of his craft? Read more...

21.12.2023 Honda recalls 2.5 million cars. What models are on the list

Honda is recalling more than 2.5 million cars because the fuel pump inside the fuel tank may fail, causing the vehicles to stall while driving and increasing the risk of a crash, according to the National Highway Traffic Safety Administration Read more...

19.12.2023 Minimum wage will be raised in 25 US states in 2024

Millions of workers nationwide could be in line for a pay hike next year, with half of U.S. states planning to boost their minimum wages in 2024 Read more...

19.12.2023 Texas governor signs state's toughest immigration law yet

Republican Gov. Greg Abbott of Texas on Monday signed one of the harshest state immigration laws in modern U.S. history, authorizing state officials to arrest and seek the deportation of migrants suspected of crossing the border with Mexico illegally Read more...