Tesla Columbus - Easton

I live in miami, FL and was visiting family in Ohio for Christmas. I thought my car ran out of charge but ended up being a main battery failure. (Didn’t find out until later)
I got a ride to the Easton Tesla for help fixing my car since I needed to drive home with my dogs in a few days. They were booked OVER A MONTH out and did not have any advice on where else I could take it, and wouldn’t make an exception to help me in this difficult situation.
They sold me a 12 volt battery to replace myself as I was completely locked out. (You will need many tools which they didn’t explain and no normal person would have with them on a roadtrip)
I also explained to them that on my older model S, I don’t have a way to jump battery to open front trunk and the manual release cables were already pulled and never reset when my front windshield was replaced. The guy told me I just wasn’t pulling them hard enough or that I needed to pull them again. Of course this was not the case an in fact they were unusable.
I returned the battery thinking there was no way we’d be able to get into the front trunk now.
My dad helped me drill into the front trim piece so we could reach the front latch by hand and enter the front trunk to replace the battery. I called Tesla on a Saturday to repurchase same battery and they told me it was absolutely not possible because the service center was closed until Monday . My dad called back hours later and suddenly it was no problem. We got the new battery. The car turned on but wouldn’t charge. I took to Reddit for help and a kind guy from “Great Lakes EV in Dayton” offered to help remote diagnose based on what the car showed. He was able to see which brick and cells had damage and schedule an appointment for me to tow my car and get it fixed.
My question is why was Tesla not able to diagnose this for me? Why were they offering so little help to someone stuck out of state with no options? I would have paid a lot extra for someone to fix it over a weekend when they were closed. The worker at Tesla service center told me to “just get a rental car” and make the drive back to Florida and again back to pickup my car in a month. Absolutely ridiculous that this is the only Tesla service center, they are backed up for a month, and not open to considering staying open on weekends with the attached store. It makes Tesla look horrible and I’d rethink getting a Tesla in general if I lived in Columbus. My friend’s mom said it took almost a month for a new tire at this location months earlier. I truly don’t understand how this weals even possible for a company like Tesla but I’d recommend taking your car to an independent shop just for the fact that they actually cared enough to help me.

I’ll never drive a gas engine car again!
I’m still driving my 2023 Tesla model 3 performance and it’s like owning a Porsche Turbo Carrera.
Without the expensive maintenance costs.
I recently purchased a 2026 Model Y performance. Quick silver/with newly designed white seats. Working with Alex Victor made my sales experience the best I’ve ever had. His intelligence and product knowledge was impeccable!! Tesla employees are salaried so they don’t have to pressure a customer. Instead they spend your time educating you on why these cars are the way of the future. No engine or transmission. Tesla now guarantees their battery for 8-years! What luxury car besides Tesla offers that!? The overall improvements on the 2026 line up are completely amazing! CK.

Guys stay away from teslas I’ve had issues on issues with service and they change you for anything I got a cyber truck for about a year been to service couple times already worse experience ever and they change 200$ to just remove 4 bolts off the front bumper Grourd and 200 off running bolts worse car I’ve had to date!!!!!

Overall, I love my Tesla Model 3, but it takes two months sometimes even longer just to get an appointment at the service center. They seriously need more technicians and more service locations.

If you’re thinking about buying a Tesla, be aware of this.

P.S. If the issue isn’t something major like a faulty battery, you practically have to beg to get a loaner vehicle.

Great team, knowledgeable and helpful. Highly recommend

Walked in the service area, 3 people sitting at the desk 1 on phone, other 2 talking to each other. Stood to the side and waited for someone to acknowledge that I existed for at least 5 minutes. The person on the phone hung up, I waited another minute still no response. I started to walk away and the guy on the phone finally said may I help you? I explained to him that I hit a deer laying in the middle of the expressway going 70 mph at 330 in the morning.
My car is making a noise that I felt was a safety hazard. He said they couldn't look at it and I'd have to make an appointment.
So I have to drive my car 3 more weeks because that's when the first available appointment is???
They were going to charge me over $200 just to basically look at it.
I ended up taking to my local Goodyear store that put it on a lift and showed me that the front skid plate was damaged and that half of it was missing. I ordered the part (that was metal) on Amazon for $105 got it in 4 days and took it back to the Goodyear store and they installed it for $38.
To say that I was disappointed is a grave understatement, in the lack of caring and in the lack of quality of the original skid plate which honestly looked like it was made out of one half inch pressed hard cardboard.

Prompt service with a smile the moment I entered the showroom. I enjoyed my test drive in the Model X, and appreciate the patience of the employees.

New staff this past year working at the service desk are horrific. They’re the ones replying to service requests through the tesla app. I’ve never had a dealership or any business entity cancel an appointment without my approval because they “couldn’t identify the issue” without even looking at the car 2 days before my appointment. Then no reply for a week and had to schedule another appointment 3 weeks out. They were trying to cancel my appointment ONCE AGAIN stating there is nothing wrong with my car and I refused. Once I got there the guy at the counter tries to tell me there’s probably nothing wrong with it once again. As If i’m clueless about how teslas operate. (issue with seat weight sensor car kept stopping without seatbelt on every time I was driving under 5mph) they identified the issue after seeing it in person. No apologies no owning up to what they did. Now I ordered a part went to go pick it up (nov 27) and they couldn’t find anything about it. So we left and asked through the app about it. Same guy tells us through the app same hour that we missed our apt to pick it up (nov 24 day after thanksgiving) they never told us we had an appointment slot or that it was necessary to pick up a part that day! We go back and forth and then he tells me I can pick it up M-F 8am-4PM. If the part is available, why couldn’t we just get it the first time around!? Horrific communication, don’t know how to run a business, rude staff, no apologies, no awareness, full of pride and ego. They’re working at service desk thinking they’re the designers of the vehicles, Don’t go here. Will be filing with HQ till they are taught how to deal with customers or terminated.

I had a good experience picking up my Model Y . It was very quick and efficient. One of the managers Shawn gave me some great tips on aftermarket items like a frunk seal, thanks !!