Hertz Car Rental - 184th Street (west) HLE

The reviews complaining about the customer service, or lack thereof, are absolutely true. The staff at this location are entirely rude and disrespectful. Any notion of respect and customer service has been entirely lost at this location. I had a PREPAID rental given away after I tried to notify that I will be arriving an hour later due to unforeseen circumstances. The reservation was already paid in full. They will coldly hang up the phone and talk over you all the while ducking any hint of responsibility without even providing an ETA of when another car will be available. If you need to rent a car, simply go to Fort Lee instead. This location is terribly mismanaged and unaccountable.

Great location with wonderful, friendly, dedicated people, reliable cars and great service. I’ve rented from here often. Sorry to see this location go. Hope they reopen another in the area.

Friendly staff. Permanently closing in a few days.