Banfield Pet Hospital Brooklyn Atlantic Ave

My Zoe got spayed here days ago and she had the best recovery vets are the best! …

Been coming to the Atlantic Avenue location since 2012 and have been a wellness customer longer. This review is specifically about Atlantic Avenue. 4 of my dogs always on the wellness plans. I’ve seen this place go from good to floating in the toilet. Forget about leaving a message as they DO NOT call back. Left two messages for an appointment for a vaccine which my pup was covered. I spent $95 on 6/2/2023 at another vet my dog is going into boarding. When I called Banfield to tell them to add my dog’s vaccine I was shocked someone picked up right away. She then gave me an attitude when I said I never got a call back after 2 messages telling me I never left a message. Also my dog’s updated bordatella won’t be added to his record until I present the receipt. $95 for something that was covered! I’m also very on top of my pups care. Noticed the app doesn’t always jive with the office. Grossly understaffed. I even heard a front desk person tell a customer they have to come in to make an appointment (back in March). Impossible to make an appointment on the app for this location. They never pick up the phone and if they do, on hold long enough to eat lunch. I really wish more locations would open. The other options are either SI or Manhattan. Brooklyn needs to get their business sorted. Used to be cool not anymore.

This Banfield location does not have anybody at the counter when they supposedly open at 8 am. Every time we have gone for an appointment, we have been left waiting until 8:20 or 8:30 for somebody to show up. They also refuse to answer the phones, and they do not check voicemails. Whenever we can actually get through to them and they promise a call back, we have not once received a follow-up. This location has wasted countless hours of my time, and we are strongly considering abandoning Banfield as our dog's hospital based on this location's performance.

They treated my dog with such care. Great staff.

Horrible experience with this location.
You can never book appt online and getting through on the phone is like an act of congress!
Once you’re there the veterinarian team is so busy due to them accepting +2x the amount of clients they’re built for.
The vets do not communicate causing massive issues with pet care. They seem to be most concerned with booking pets for as many in-person visits vs truly caring for the pet needs.
After being a loyal Banfield member for 10 years in multiple locations I am cancelling both our pet wellness plans and migrating to a competent practice.

Horrible experience at Banfield Brooklyn location. They have the terrible practice of doing tests on your pet you did not request and charge you for it.
I took my pet to do a tooth cleaning and they did urine analyses on her I did not requested or approved. This is the third time they have done this. They are constantly trying to give her vaccines I did not request or approve of I'm done with them...sick and tire or their treatment
It is clear when they see a new client they start planning how they are going to take as much money as they can from them

Spent 22 minutes waiting on hold without ever speaking to a human. Cant get a hold of someone over the phone or online. I’ve loved Banfield in Seattle but after this experience, I’m canceling. My pet is already injured, I can’t wait 22 minutes to see if they can care for him.

Banfield, I already reached out to Banfield Cares after waiting 15 minutes but I’m done with my OWP after this.