Apple Grand Central

I didn’t like my experience there today! I made an appointment to replace my battery! I came in early but wasn’t let in which I understood! Came back at my scheduled appointment and walk in where technical support was delivered! I had two staff there were walking free but ignored while I was walking towards them, maybe they didn’t want to take any other customers or maybe it’s something else! I had to ask the girl if she assit me! She asked if I had an appointment and what did I want. I explained her my issue which was battery replacement! We went through the process and I explained her that I already had a bad experience with this issue because Apple make me took an appointment with bestbuy Fordham Road on December 1st but when I went there they told me they don’t have a battery for my model! Nevertheless I was told that I had to wait 1 hour 30 mn for the service to be done and when I asked why no acceptable answer was given to me other than many people were there waiting which wasn’t true! I felt like it was a way to discourage me to get the service I came for!
It was already 5:30 pm and I couldn’t wait that long! I had to leave and I could felt the relief from the staff, like I don’t want do this .No alternative offered and no words of consolation, not even have a good day! I have been paying my Apple care subscription for two and half years and cannot even have a proper battery replacement! It’s just about the money but not the service! Disappointing

Everyone was super helpful, kind, and prompt with their service. No issues whatsoever.

Obviously convenient. Good customer service

Muy buena atención nada comparado con la mala atención de la tienda apple de la 5ta avenida. Aquí muy buena atención muy buena experiencia

I cannot express how helpful Hazel was in helping fix my laptop! Not only was she kind and friendly during my appointment, she was extremely fast and professional with fixing my laptop!! I was told this issue would take a while to fix by another Apple retailer, and she resolved it within a day!! She was such a big help and I cannot recommend her more!

Atendimento rápido.

The two times I’ve been here for service have been nothing but headaches. I came to get my AirPods replaced they gave me the same exact AirPods right back. Yesterday I went to get my phone fixed they “repaired” it for an hour just for me to wake up having the same issue. I genuinely think they just take your items to the back and leave them there until you pick them up. Go somewhere else please.

I attended two classes here. The employees are very friendly. I learned a lot for free.

Que lugar maravilhoso,adorei a arquitetura,parecia que estava em um filme,um sonho.

Gran variedad de productos y servicios dentro de una arquitectura hermosa como lo es la Gran Central.

I popped into the Apple Store today to take a look at some MacBooks, as I'm looking to make the switch from my Lenovo Chromebook. Wanted to say a special thank you to Daviell, who was extremely helpful, informative and professional. While I was only browsing today, I sincerely appreciated all the helpful information he shared with me which has definitely helped me with my decision-making. Hopefully I'll be back in the store soon to make my final purchase!

그랜드 센트럴 오이스터 바에서 굴먹고 잠깐 들렸습니다. 아이폰 15가 나왔을 때라 실물 영접하고 싶어서 가봤습니다. 너무 이뻐서 사고싶었는데 비싸서 못삼 내년에 16은 꼭 사야지.. 매장이 생각보다 엄청크고 사람도 많습니다. 제품구매 희망하시면 직원분이 친절하게 도와주시려고 하십니다. 신제품 전시를 엄청많이 해놔서 줄서서 안봐도 됩니다. 그냥 애플 제품 구매하려고 가도 좋은 곳이긴한데, 그냥 미국 애플스토어 자체의 느낌을 느껴보려고 가보는 것도 좋을것 같습니다!

Wow….What a freaking cool Apple Store. Right out in the open of Grand Central Station. Highly recommend you go check it out.

I love this store. Besides the beautiful location in the grand hall at Grand Central Terminal, everyone is so nice and helpful. And the people at the Genius Bar are truly geniuses. Big shout out to Vlora with helping me get the new iPhone 15 Pro Max and setting it up for me. She was so kind, helpful and patient. And another big shout out to Hazel at the Genius Bar for your help in running diagnostics on my old phone and getting my battery replaced so I can give that phone to my mom.
Apple, where do you find - and how do you keep - such great employees?!?

Магазин Apple находится прям на вокзале, все отлично и доступно.