Louis Vuitton New York Macy's Herald Sq.

Visited NY for the first time from VA and tried my luck with hot stamping my Neverfull. I called initially and the lady on the phone checked the particular branch for me to confirm if they can do a walk in and they did. Walked over and sure enough I was able to have my initials hot stamped! Amazing customer service and special shout out to the gentleman that did the hot stamping himself. Bravo and keep up the amazing customer service!

Oh I can’t praise enough the people working here …Imran the manager so kind and has so much patience. . I was there at the store last year and he helped me with a bag purchase . And when I wanted a pair of boots I was looking for and was out of stock he guided me towards another one which was very similar and I didn’t notice it as much on Louis Vuitton website. Not only that he connected me to another lovely store representative Kai who is so so pleasant to talk and resourceful as well. Have been shopping at luxury stores for decades but this kind of customer service is not everywhere you go. So I made sure I give a review. Anyone who wants to get a Louis Vuitton and want to add a comfortable and happy experience to it must stop by at this location or call and ask for Imran and Kai!!