Texas Children's Hospital - West Tower

My daughter and I took my granddaughter to our local emergency room because of her throwing up (she has a feeding tube) they called Texas Children so they could put in a new gj tube (for her feeds). Now we live 4hours away we sat in the emergency room from 3 until 4:30 then we sat in another room for hours because apparently they didn’t have any rooms! Everyone we talked to trying to see what was going on was very rude! One nurse even said after we told her we live 4 hours away that I could go home and get us clothes. I’m like lady we’re not from here we live 4hours away! Everyone in this emergency room was really really rude and wouldn’t talk to us we had to ask. Like nobody offered blankets food or anything! And to top it off my granddaughter hadn’t had anything since 7am! Experience was really just bad all the way around!

Llegue a las 12 y van a ser las 4 de la mañana y no me pasan fui a preguntar y me dijeron q el El tiempo de espera son 14 horas traje a mi bebé de emergencia x bomitos y tengo q esperar 14 horas mejor me voy es la primera ves q vengo y q desepsion

People have been waiting with their sick children trying to get seen for 10+ hours. Most people just end up leaving and if you are not attentive; you will lose your place in the triple digit cue.

Waiting over 8 hours in the ER to then be taken back to a room to have to wait another hour before being seen is ridiculous!!!

I cannot express how frustrating our experiences have been with the neurosurgery department of this hospital. They seem to have amazingly skilled doctors, but none of that matters when you cannot reach them for anything... and I mean ANYTHING. They tell you to reach out on MyChart, but won't get back to you for months (even with repeated attempts). Then they'll say that you should call the front desk, but the messages either never make it anywhere or no one does anything with them once they are received. I can't wait to get the little message under this review, asking me to call their patient advocates. I've done this in the past (and they're great), but I was really hoping I wouldn't have to do this every time I need a referral, a fax sent, or any other basic tasker that MA's should be more than capable of doing at any medical facility. I shouldn't have to start a case file and rattle cages to get things done. People who have kids with special needs have enough on their plates. We shouldn't have to send a dozen business etiquette messages, while we are just wanting to get basic care needs met.

Horrible hospital security... night security acts like they can't do security work for other security officers... talk about selfish " only there for the paycheck " lazy workers.
Security here is a joke and I see why more places become dangerous cause of security like this smh
Do better!
Also Dr's here with hold important information from the parents of children.
Nurse here OD my child and the hospital took for ever to tell us what really happened. We walked up to a very surprised nurse but now I see why they make it hard to get upstairs to see our child..but. I've seen the security let up people not on the list or without a security band. Security is a laughing stock I'd trust a meter maid than this hospital security team.

Took my daughter here We waited eight hours to get into a room, one of the aids name Leslie was the only good experience about our stay once we got into a room the nurse assistant had a nasty attitude, and our nurse Breanna Jenna, did very little to help my daughter. It’s like they didn’t care. I am extremely disappointed with this hospital. I drove an hour, to seek help, if something happens to my daughter because they failed her they will be looking at a lawsuit

We waited for 10 hours in the er, TEN HOURS before being seen by a doctor. Our daughter cut open her chin and we went to a 24 hour emergency clinic first, but the doctor there said her laceration was bad and we would be best taken care of at Texas Children’s Hospital. His reason was because she would need to be sedated and a plastic surgeon would need to do the stitches. We checked in at 11 PM, and as hours passed by it was obvious that nobody cared about the kids there. Nurses and staff were annoyed with our concerns, it was torture. Our name finally got called at 9 AM. And then the resident on call along with a senior nurse decided a plastic surgeon and stitches weren’t necessary and glueing the wound would be just fine, even though we withheld food and drinks from my 2 year old the whole night in case she needed to get sedated. 2 more hours later we were discharged. The worst experience of our lives, I couldn’t believe the state that hospital was in considering it is the third best children’s hospital in the NATION! Someone is lying!

Malisima la atención parece mentira q cobren tan caro al seguro y la espera sea infinita y luego en el room mala,atención necesitan entender q el q va a un hospital es porq necesita ser atendido como está establecido

This is my FIRST time every leaving any type of review for any experience, but just felt the need to share. From my experience from last night I strongly suggest to anyone that depending on the time of day your child has an injury or sickness that day shift is your best option to seek care for your child, 7am-7pm. I arrived exactly at 10 on last night with my son for a fractured arm. Registration and triage was quick then they seat you out in the lobby to wait for a room. An X-ray tech seen him quickly after we first got in the lobby and after we were hopeful the wait wouldn’t be too much longer. We were actively in the lobby for 10 hours. I get and respect that there’s a standard on who gets to be seen first based on urgency but for 10 hours my son was sitting in pain with a broken arm. I had to go back to the charge nurse twice asking for pain meds and of course to check in to see where he was ranked in the bed board. I would like to add there a very nice lady in the lobby who did pass out blankets and snack bags to everyone. She was so kind and constantly made sure everyone was ok. Her shift did sadly end at 3. For her kindness that’s where I can give 2 stars. If not for her I would of given zero if I could for night shift alone. The first time was around 4am when I checked in with charge nurse which I was told there was only a few more children ahead of him and it doesn’t look that much longer 1-2 hours and when I asked she did give him some Tylenol for his pain. At around 6:25 I went back to ask again and walked up to the charge nurse and group of other nurses casually laughing and discussing tequila. As they seen me approaching the desk one of the nurses was (trying) to stop that said conversation. I once again asked for an update and she stated he would need a private room for his injury she said she has him next on the board. He in fact was not next. I counted 5 more children called before him. That’s when day shift took over and got him in QUICKLY! He was finally called back at around 8:10 am. I would like to to add I’d give DAYSHIFT 5 stars!! His nurse was Soo kind and made sure to ask and answer all questions. His doctors as well were very kind and QUICK and apologized multiple times for him being there so long. They seen him and even splinted his injury AND he received his discharge paper work less then 1 hour and maybe 15 minutes. I hope this review is helpful and I also hope in the future night shift is able to be more organized and work on better communication and care for their patients.

I just want to say that I LOVE this hospital! The staff is especially nice and I am grateful for the doctors I have here. I was directed by my doctor to come here for surgery in April 2023 and the nurses were very nice and treated me very well! They were very helpful with any problems I was experiencing and I can tell these nurses love doing their job.❤️ I come from another city but I find it interesting how this building is constructed. For example, all the hospitals near and all connected by the third floor and the many places where you can come to eat!! I am very impressed by this hospital's experience and I am so grateful for that.

People working at the front desk and nurses don't have love or passion for kids , my daughter was crying of pain and they did not care at all they keep laughing infront of me and talking to each other while I keep asking for pain medicine and just told me to go sit down while they just keep talking to each other , even when I came in the nurse the check in did not even bother to say hi or acknowledge me she was so rude and continue to finish her drink ..literally the worst experience and sad for the treatment I left and went to her pediatric , this hospital is a joke, they were more concerned about getting insurance than to treat my daughter

Im going on 6 hours waiting and they cant give me an estimate on how long i will be here