Electronics store

Apple Willowbrook Mall

3.7

(281) 571-4400

Houston, 2000 Willowbrook Mall, Houston, TX 77070

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Reviews about Apple Willowbrook Mall

Review Checked

19.10.2023 17:50

I was helped by Perla!! (I think that was her name) Saturday evening. but she was the sweetest person ever!! She helped me with choosing the right iPad for me and showed me a lot of the cool features on it as well. Great customer service !!

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19.10.2023 17:49

Brought my phone in for a repair. My technician, Tino was extremely helpful and friendly.

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4.0

19.10.2023 17:49

Some unique shops in this mall, love the sock place.

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3.0

19.10.2023 17:49

This is the worst Apple Store I’ve ever been to and I’ve been to many in the Houston area. They aren’t helpful and bordering on rude. If you buy a $400+ watch you would think you could use it and it not be completely dead upon purchasing thereby not knowing if it works. I waited 15 minutes for it to charge with nothing happening. The partner had the nerve to suggest I go home. Wow! Good job

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3.0

19.10.2023 17:49

I like Apple. I like Apple products. But not this store. If you’re in the Houston area and want to pick up your purchase, go to the store in The Woodlands or Memorial City Mall.

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3.0

19.10.2023 17:49

Too busy, the representatives don't have the time to attend to your issue.

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19.10.2023 17:48

Preordered the IPhone 15, arrived during my time slot and was quickly given excellent service. Carson was awesome! He helped me set up my new Iphone and made sure I was situated with a new case and screen protector. Seamless process with attentive care, 10/10.

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19.10.2023 17:48

I was helped today by Ray. He was wonderful!! He helped me trade in my iphone 13 pro, which valued at a pretty good price with his help. I was so stressed today about not being able to fix my iPhone 13 and found out it would have been better to just trade it in for the 15. He was such a nice guy and genuinely cares!!!

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3.0

19.10.2023 17:48

Very poor service. We asked for assistance and the employee said in a rude way if we are going to purchase.