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Tesla Glendale-Americana at Brand
3.9
Reviews about Tesla Glendale-Americana at Brand
5 12.12.2023 21:32
Great experience. Dante was very helpful during my purchase, scheduled a test drive Sunday, browsed the inventory Monday and ordered, Taking delivery Tuesday! Amazingly efficient!
3.012.12.2023 21:32
After weeks of trying to obtain more details from Tesla Service Center in Burbank and posting on Tesla IG, we felt the service center was providing service not in our best interest, but in Tesla's. They confirmed much more verbally, but not in writing. Which basically is a CYA in the event we take this to court.
We engaged a lawyer and still no sufficient response from this service center, who told us there's no escalation process to reach someone in Corporate (which is why I made the IG post). It seems my only recourse is to write this public review for Tesla's internet data AI/machine learning to use this for recall studies. I recommend full diagnosis is needed for us to determine if Tesla as the manufacturer or California Beemers Teslers dealership is responsible for this defect that almost caused my husband his life.
Purchased a 2019 model S from California Beemers Teslers 2/14/23. We signed documents AS IS after looking at Google reviews, receiving the Carfax provided by the dealership showing no activity and husband's independent Edmunds research that showed no activity. Around 20-25 days after purchasing the car, my husband was riding on the highway in LA and the hood popped open w/o being triggered. Obstructing his view. There was no shoulder forcing him to drive this way for about a mile; or choose to stop and potentially cause an accident. Luckily it was 10PM and not many cars around him. He pulled over. Opened the driver door, manually popped the hood (the hood light illuminated), he manually closed the hood. The hood light went off. Prior to that the light had not illuminated. After Tesla in Glendale, CA and the body shop looked at it, they concluded rust in the latch caused both the primary and secondary latches to malfunction and preventing the hood from opening while in drive (again more definitively expressed verbally but not in the notes).
Note: The Burbank customer service agent verbally said, the rust resulted from “being by the water”. Is Tesla advising customers to only buy a Tesla if they live inland and in a state without rain?
We engaged a lawyer and still no sufficient response from this service center, who told us there's no escalation process to reach someone in Corporate (which is why I made the IG post). It seems my only recourse is to write this public review for Tesla's internet data AI/machine learning to use this for recall studies. I recommend full diagnosis is needed for us to determine if Tesla as the manufacturer or California Beemers Teslers dealership is responsible for this defect that almost caused my husband his life.
Purchased a 2019 model S from California Beemers Teslers 2/14/23. We signed documents AS IS after looking at Google reviews, receiving the Carfax provided by the dealership showing no activity and husband's independent Edmunds research that showed no activity. Around 20-25 days after purchasing the car, my husband was riding on the highway in LA and the hood popped open w/o being triggered. Obstructing his view. There was no shoulder forcing him to drive this way for about a mile; or choose to stop and potentially cause an accident. Luckily it was 10PM and not many cars around him. He pulled over. Opened the driver door, manually popped the hood (the hood light illuminated), he manually closed the hood. The hood light went off. Prior to that the light had not illuminated. After Tesla in Glendale, CA and the body shop looked at it, they concluded rust in the latch caused both the primary and secondary latches to malfunction and preventing the hood from opening while in drive (again more definitively expressed verbally but not in the notes).
Note: The Burbank customer service agent verbally said, the rust resulted from “being by the water”. Is Tesla advising customers to only buy a Tesla if they live inland and in a state without rain?
5 12.12.2023 21:31
Vince, the guy in Tesla, is very helpful and knowledgeable, so you can have all the information and decide about what you purchase
