Apple The Mall of New Hampshire

To start... Love Apple products. Yes, you pay a premium, but the ecosystem and longevity of (most) items is worth it in some cases. But the retail store... I've yet to have even acceptable service. I'll end two examples.

Went in to buy an Apple watch. It was 6PM. I paid for it after picking one out. They couldn't give it to me, even though it was in stock because "our processing department is closed and it won't finish till tomorrow morning" so I had to wait till it got shipped to be in either 2 days or pay extra to get it the next day. It's on the shelf, you have my money - give it to me!

I was gifted a new band for said Apple watch. It was not a color I wanted. "Easy" I tell myself, I'll just go in ask to swap for the right color. Same band, just different color. Nope, not possible. I wouldn't all that much but it's a $100 for a new band.

Such helpful employees. Daughter mac was having issues. They figured it out in minutes and sent it out to be fixed and then fedex to my house

I went in to get my phone repaired, then they broke it more. At least they’re replacing it and have good employees.

Bought my first apple watch today and Amanda showed me the ropes. She was super helpful and friendly. She made the whole experience pain free. Thank you!!

I purchased a water softener system from them, and it developed a small problem.
They were able to diagnose the problem and sold me what I needed and sent me on my way.
Very professional!!!!!!!!!

Dylan was very helpful to show the features of the iPhones and ordered a new one and shipped it directly to my house since they were out of stock in the store. He had a wealth of knowledge about the Apple products and services. He is a gem!

Exemplary and friendly service always.

The store really need to change the manager, I brought two new 15 pro max on 9/22, and try to trade in my two old phones, online said I can do it in two weeks, but when I try to do it after that, the stupid guy who work said I only can get apple gift card for it, but I pay with my credit card, how do I use the apple gift card to pay my credit card. And I try to talk to the manager, show him the receipt and the card I use to pay, the stupid manager said the same, how can she became manager there.
The guy who service me not helping me at all, he give me attitude all the time, feel like he don’t want to do trade in old phones, then don’t put the fuking sign there to said trade in your old phone for new 15.
They are not busy at all, it was nobody there, If they don’t like working there, and help people, go fuking find other jobs.