Hospitals Clinics, medical centers

CHI Health Creighton University Medical Center - Bergan Mercy

3.2

(402) 398-6060

Omaha, 7500 Mercy Rd, Omaha, NE 68124

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Welcome to CHI Health Creighton University Medical Center - Bergan Mercy, where patients are at the heart of our patient-focused care. Our level I trauma center and academic medical center campus is designed to heal the body, mind, and spirit of every person in a more comfortable, less stressful hospital environment. Our full range of medical services includes trauma services, heart & vascular care, emergency services, surgery, maternity, cancer care, and diagnostic imaging.

Patients & Visitors Visiting Hours

Creighton University Medical Center - Bergan Mercy does not have restricted visiting hours. Periodically, visitation may be limited because of special circumstances that may arise. We also recognize the importance of our new mothers' needs and have a nap time every day from 2:00 p.m. - 4:00 p.m., however, moms do have the option of having visitors during this time. Children are welcome but must be accompanied by an adult at all times. If you have any questions, please talk to a nurse or care provider.

Dining Center

The Creighton University Medical Center - Bergan Mercy Dining Center is open Monday - Friday. It is located on the lower level. From the main lobby entrance, go to the north hallway and take the north elevator to the lower level. Turn left and you will find the cafeteria at the end of the hall.

Dining Center
Breakfast 7:00 a.m. - 9:45 a.m. Monday - Friday
Lunch 11:00 a.m. - 1:30 p.m. Monday - Friday

Healing Grounds
Monday - Thursday 6:30 a.m. - 8:30 p.m.
Friday - Sunday 6:30 a.m. - 7:00 p.m.

Subway
Monday - Thursday 10:00 a.m. - 2:00 a.m.
Friday 10:00 a.m. - 10:00 p.m.
Saturday 7:30 a.m. - 10:00 p.m.
Sunday 7:30 a.m. - 2:00 a.m.

Mass Times

Days: Monday, Wednesday, and Sunday
Time: 11 a.m.
Place: Our Lady of Hope-Sister Norita Cooney Chapel, Main level of hospital

Hotels

Many hotels in the Omaha/Council Bluffs area provide reduced rates for CHI Health hospital patient families. To obtain prices, please contact the hotel directly and indicate that you are interested in special rates for CHI Health patients and families. Rates may or may not include breakfast. Please phone the hotel for rates and meal details as they are subject to change.

Commitment to Safety

Your safety is our highest priority. We’re constantly striving to improve.

This is one example of our many ongoing safety efforts.

Goal: Reduce reliance on opioid-based medicines for pain after surgery and prevent opioid-related adverse drug events

Action: Implement protocols for use of non-opioid pain medications

Result: Reduced opioid reliance, specifically an 82% decrease* after certain major abdominal surgeries and a 94% decrease* after cesarean sections

*Decrease in opioid dosage equivalency (MME)

Patients & Visitors

Insurance Information

Financial Assistance

Medical Records

Notice of Nondiscrimination

Advance Directives

Language Access

Patients Rights & Responsibilities

Patient Notice of Privacy Practices

Services

TOP important and interesting reviews from patients

- The facility is top notch. I go here to see a specialist from time to time. Parking is very easy and there’s always plenty of room. The offices are clean, modernized, and up to date. The staff is very helpful and kind. The front desk team is fast and they always have multiple people working. Once your inside the exam room the nursing team does there thing with a kind heart. They are very sensitive to my situation and they make me feel real comfortable. I’ve never had to wait long for the doctor to see me. She has the best bed side manor and is always very clear and explains everything in a simple yet thorough way. Overall, I don’t mind coming back here. Everything about the facility keeps me a loyal customer. Thank You.

- I'm happy I went. It's not the closest hospital to my home but they definitely got me in the fastest. The care team was awesome and I appreciate the communication and empathy I was shown by my nurse. I definitely recommend if it's an emergency but not life threatening.

- I spent a month in this hospital, just over three weeks of which were in the icu. They saved my life. The care was excellent in every respect. The staff are top notch, kind and caring professionals who treated me like a person who mattered. I am grateful, and will remain so for the rest of my days, knowing that each of those days are possible due to the dedicated people at CHI.

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Reviews about CHI Health Creighton University Medical Center - Bergan Mercy

Review Checked

13.12.2023 19:21

Broke my orbital and jaw in 2 places and went here. As someone who has been in the hospital for a lot of injuries this was by far my best experience. Dr. Miller was able to perform surgery on my jaw without wiring it together. All of the nurses were fantastic and willing to do whatever possible to help me stay comfortable and informed. Thank you so much to everyone on staff, I felt genuinely cared for and listened to.

Review Checked

13.11.2023 14:34

The 5 stars is for the ICU nurses and doctors that saved my sons life. Alicia and Jared were the best nurses. There are a handful of them on the 4th floor. Adryanne is great . One thing I didn’t like was that my son pushed his call button and because the nurse couldn’t hear him she decided not to come in and check on him. It was an hour later when she finally came in. This was in progressive care. The subway staff were also phenomenal. Thank you.

Review Checked

3.0

13.11.2023 14:33

Please no! Don't! Stop! Go elsewhere! I was discharged for a reaction to a BP medicine. Was not given any medicine to prevent another stroke and keep BP down. Was given meds for reaction but nothing for BP. At least one tablet would have been fine, as a protective measure. They solved my problem, at least partially. I thought stroke prevention was important...guess not.

Review Checked

13.11.2023 14:32

I have 3 different specialist here... My kidney doctor, my Gastrologist and my Gyn doctor...who are all great!
Plus it's so convenient to park in the Parking Garage D and go right in the Bldg.

Review Checked

4.0

13.11.2023 14:30

Currently a pt, had a procedure done yesterday, stayed over night, had some heart issues since last night, it's taken 6 hours to get ahold of a doctor, no cardiologist, nothing Currently have chest pain and arythmia , they are sending me to go home hours away, I will never come back to this hospital, I even called a pt advocate...I believe it made things worse, so sad...I have extensive cardiac issues

Review Checked

3.0

13.11.2023 14:30

My friend was admitted to the hospital lastnight so i decided to stay over night with her nobody had a problem or said it was problem that I did that. I was woken up at 7:30 am with security telling me I needed to leave. I asked why and they said my friend could not have visitors. 3 months ago I was at this hospital and I had a nurse disrespect me and yell at me so I yelled back and she had me removed by security.she was also their today helpin my friend I’ve never been banned from this hospital , I’ve never put anyone in harm id like to speak to someone about this situation.

Review Checked

3.0

13.11.2023 14:30

Got diagnosed at 10am with two broken ribs. Great job by the initial team. I sat in a room for 8 hours listening to a nurse apologize about your doctors. Someone could’ve seen me for 5 minutes and sent me home, instead i had to badger multiple nurses to take out my IV and I left at 6pm without being seen by an actual “doctor”. Thanks y’all

Review Checked

3.0

13.11.2023 14:27

When a loved one has an accident, keep them away from this hospital. The ICU kept my father alive, then they moved him to floor 3, which was bad, and then to floor 6, which is where people without family advocates, go to be neglected.
Don’t surrender to this machine. There are better places

Review Checked

3.0

13.11.2023 14:27

By far thee worse hospital. My son sat in a ER room for hours bleeding. From the Doctor's to the Nurse’s very unprofessional. I guess they felt it wasn’t an emergency. The charge nurse finally came in with a bad attitude and I believe because of my skin tone she felt threatened so of course security was called which caused bigger issues. All I asked is that my son receives the proper care that was needed because that is why you all have jobs. This is the new age Douglas County Hospital. Legal action will be taken.

Review Checked

3.0

13.11.2023 14:25

The nurses we saw were so nice. Very professional and so caring towards my son. That’s where the praises end. This place is absolutely disgusting. Dust balls hanging off the ceiling and lights in our room. Some kind of snot or other stain on the framed “art” on the wall. Bathroom across the hall had poop stains on the rim and the trash can was overflowing with disposable bed pans and other waste. For a place that should be sanitary and clean it was far from it. I took my son here because he’s been sick for a few days and tonight he vomited blood. No answer as to what caused it, according to the doctor he’s “never seen this before, just follow up with your primary on Monday.” Glad I’m going to be paying thousands for that answer. The real kicker here is we’re sitting waiting to even see what’s going on, not sure if he’s internally bleeding or anything. Waiting on labs and worried sick. And they send someone in to collect a 300 dollar copay!. Like we couldn’t have squared that away at discharge after we knew everything was ok?

Review Checked

3.0

13.11.2023 14:24

You deserve a negative review. I went to emergency room on Thursday October 19th. Saw a nurse who ask symptoms. I had fainted but my son caught me didn't hit my head or anything. I told her I was dehydrated due to having flu for 5 days vomiting and diarrhea. Someone said he was Dr. Damian Apollo and started to rattle off a bunch of unnecessary test and said he'd let me know results. He needs to correct my records. He nor anyone else examined me so don't know how he could tell what tests I needed. Finally got room in ER hours later no pillow or blanket and nurse finally gave me IV fluid which I immediately felt better. Test results were in my Chart at 2:30 pm, still no doctor then ultrasound came in for more tests no exclamation. When I told nurse I was leaving finally a resident came in no exam to make me sign something that if I left and died I couldn't sue. I firmly believe if I didn't leave I would have died that night from lack of care and unnecessary tests. Please correct my results. I consider lying on medical records is fraud and hope this man never is allowed to see patients again
Thank you
Margaret Hibberd Cheuvront

Review Checked

3.0

13.11.2023 14:23

If I could give no stars I would. Your Dr makes appts for you at their facility and when you arrive, they say they aren't ready for you. Probably at least a 2 -3 hour wait. If you go into the ER, good luck. 2 family members have lately with serious injuries. BOTH ended up going over to Methodist after they were seen. Bergan used to be my hospital of choice and I would recommend to everyone. No more. They aren't prepared for human transactions just follow the profitable route. It's the last place I recommend now and I actually advise against going there at all. Save yourself a headache, just go the few extra blocks to Methodist and get top notch care. Also they don't treat you like cattle waiting for your turn in the chute, they are actually compassionate there.