REVIEWS
- Great service. Client advisor felt a bit clingy but otherwise, great experience!
- Everyone was so helpful with getting sizes and telling us the history and what things like the bee came from.
- If I could leave the rating a ZERO, I certainly would have. This location was once my go to for selection and experience. Today was the total OPPOSITE. The staff shows implicit bias and selective to who they deliver the “experience” to. I was in to make a purchase and was overlooked, mistreated, and pushed off like a rag doll. The service has declined tremendously. Please order online or from the Tysons location for WANTED business.
- Mariia was such a breath of fresh air to shop with. So patient, welcoming and vibrant.
- I’m still in shock about the way I was treated at this location tonight. My family and I were patiently waiting to get into the store when my daughter had to go to the restroom. We left the line to find a restroom and when we returned a few minutes before 6:50pm, the associates would not let us enter the store even though they close at 7:00pm. They claimed they take their last client at 6:50pm. I explained that I was previously on line, but had to run the the restroom and arrived back before 6:50pm to a locked door so I had to wait for an associate to realize we were waiting outside. The refused to let me in and told me that I could come back the following day.
As a longstanding customer who has an extensive purchase history with Gucci, I am truly disappointed with the way I was treated at this location and will no longer shop here due to the lack of customer service and empathy show to me tonight. I also plan on sharing my experience on all available platforms including the BBB where I will be even more descriptive of my experience. I will no longer recommend this location to anyone and will personally shop elsewhere. Its a shame!
- This store is amazing! They made me feel like a celebrity! And told me I was haha. John is a super helpful staff member!
- Was amazing I got my first ever pair of Gucci shoes for an event for New Year's Eve and they are beautiful!
Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.
