Tesla Baltimore-Owings Mills

Store 410-415-1411 Service 410-415-1411 Roadside Assistance (877) 798-3752
Baltimore, 9428 Reisterstown Road Owings Mills, MD 21117

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I wanted to take a moment to express my sincere gratitude for the exceptional assistance Doug provided in helping me troubleshoot and resolve the tire problem I encountered with my Tesla.

His dedication to customer support truly stood out, and I am incredibly appreciative of the time and effort he invested in addressing my concerns. His expertise and willingness to go the extra mile made a significant difference in turning what could have been a frustrating experience into a smooth and positive resolution. It’s not every day that one encounters such outstanding customer service. Thank you Tesla & Doug.

Picked up a new 23 model S today from inventory stock today. I've been to 2 other local Tesla dealers and by FAR, the service I received at this location was the BEST. They were super patient while I inspected the vehicle inside and out. Anthony, Stephan and Chuka (mobile) all helped me through the process. Everyone was super chill and responsive. Wish I lived closer to this location!

Efficient repair with good communication. I was late picking up my car and they even charged it for me without me asking. Appreciate the service will only come to this center in the future.



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Reviews about Tesla Baltimore-Owings Mills

13.12.2023 17:31
I got delivery of my car last month, I got one "Rear" license tag delivered with the car. after a month I started getting toll notices against my Temp license place on a Tesla car similar to my car( different color), I can prove that car is not mine by the record of my trips from tesla App. Somehow the tag is used by someone who has access to dealer records. I called the dealer and left a message , no one is responding, I reported this to the police, and will contact Tesla corporate.
13.12.2023 17:31
Had a great experience working with Anthony from initial contact all the way through delivery! He was very patient and knowledgeable. He made himself available to answer questions and help guide us through the ordering process and went above and beyond to make our experience at this location and with Tesla an excellent one! If it were not for him it’s unclear if we would have taken the leap.

Update: The level of support provided by Anthony after the sale has been phenomenal! Our plates got lost in the mail, and after struggling to get a reply through other channels I reached out to him directly and he was able to resolve it himself in the matter of days while also happily fielding other questions as well. Ask for him by name or schedule an appointment if considering buying - working with Anthony has made my Tesla experience so much better.
13.12.2023 17:31
Very good experience and I learned tons about Tesla, and accessories. Especially for the home products.
13.12.2023 17:30
My husband brought his Model 3 in for a knocking sound on the driver's side wheel well. We were quoted first 200 to just look at the car. We assumed it was the suspension because we had work done prior at the Rockville location in June. They came back and told us a cover needed replaced. that was causing the noise. Now we are at 400. Then they called and said the brakes need to be replaced too and then we were at 1100 dollars and then they changed it to 2400. We got the cover replaced and the noise was still there. They didn't even look at the suspension. They are very shady, and we are sure they were trying to get us to trade the car in and buy a new one. So after being inconvenience my husband brought the car to the Rockville location and all that needed to be done was 2 bolts needed to be tightened. And Rockville charged us nothing. We will always bring our car back to them.


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