Tesla showroom

Tesla Detroit-Clarkston CLOSED

4.0

Store 248 241 9321 Service 2482419321 Roadside Assistance (877) 798-3752

Detroit, 8105 Big Lake Rd Clarkston, MI

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The most interesting reviews

- For being the only service center in Metro-Detroit currently, this place handles the demand from Tesla very well. The staff is excellent and always working hard to provide the best experience they can.

You can schedule test drives, pickup a new delivery, order a vehicle, or get service all in one place. I wouldn’t let the one star reviews alter your opinion on getting a Tesla in Michigan. As long as you do your research and you don’t mind the drive you’ll be fine. Overall, this place has been a huge push for Tesla in MI and the employees that work here are at the forefront making things happen

- Every time I come to this center every employee is kind and helpful. My boyfriend and I have both brought Teslas here. We always leave happy and so far without any cost. Thank you for your excellent service!

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Reviews about Tesla Detroit-Clarkston CLOSED

Review Checked

13.12.2023 17:42

Tesla Clarkston has been really helpful! For some reason I do not have my own SA, but everyone has been knowledgeable and helpful - Alex, Rob, Cal and Steven! Communication has been great. Never had a wait time calling them, everything was smooth! I'd like to thank Steven during the pick-up for helping me to set-up the vehicle and do the interior and exterior final check! Vehicle is 100% smooth! Highly recommend Tesla Clarkston!

Review Checked

13.12.2023 17:42

Everyone working there are friendly and helpful

Review Checked

3.0

13.12.2023 17:42

I had an appointment booked with them well in advance for my Model 3 for a passenger airbag failure and the horn not working. Two serious safety concerns.
I travelled here about 3 hours round trip from Canada. My Tesla account has my Canadian address on file, the car is registered in Ontario, Canada. The only reason I planned to go to this location is because it was the only one open on Saturday for service and technically it is the closest one to my home.
I was told that the service would take multiple days and that they had arranged a loaner vehicle for me. This was after I was told that my service would take less than a day and that I could just wait at the service centre for it to be completed if I wanted.
After driving an hour and a half to the service centre, I was told immediately that they couldn't give me a loaner vehicle as they are not permitted to cross borders and that they couldn't start on my service until at least Monday.
I was told the reason why this had not been caught earlier is because the people managing the communications for scheduling service in the app are not the same people as those working at the service centre. Someone in scheduling could have looked at my account and realized I would not be eligible for a loaner given my place of residence. If they had noticed this they could have messaged me and not wasted hours of my time on a Saturday morning.

I gave them two stars instead of just one because they had hot coffee and snacks.

I will not be returning and hope that there are some internal changes that occur to prevent things like this happening in the future.