Tesla Sarasota

I always have anxiety whenever there is an issue with my car (any car, not just a Tesla) and need to go to a mechanic especially due to the cost of the service and typically (with non-Teslas) it takes a long time to get a car repair. However, I was very pleased with this Tesla service center. The staff at the front are very nice and are great people to chat with. In fact with Teslas the only time I needed to go to the service center was tire related (with gas vehicles, I had to go to service to get oil changes, check engine light, transmission stuff…) and tire service is a walk-in for Teslas. But the staff on the phone did let me know when the service center was expected to be busy and when it was expected to be slow. So I came in during their slow day so therefore fixing my tire leak was very quick, done in less than the time estimate they gave me! Initially the mechanics sent me a quote on the app for a new tire for a total cost in the 400s but later on they revealed were able to patch it, leaving me with a bill of only 120s. I am very lucky that not only that there is a service center here in Sarasota, it is also a center with efficient friendly service. Considering the other service centers are in the St Pete/Tampa area and are clearly too far

Terrible service. Two guys just sitting there talking, when I walk in, one guy turns to his computer and says we will be with you in a second and the other stood there and stared at me and said nothing to me. After standing there awkwardly I asked if I could speak to a manager because I needed to take pictures of the property and let him know I was doing it. One guy on the computer says he’s not here, I told him what I was there for and he walked back and said he was in a meeting. 20 minutes so far.

The crew here is friendly, fast, and very good.

I bought a brand new 2023 MYP and within the first 200 miles all cameras go black, autopilot doesn’t work nothing. The next service appointment was 10 days out. So I have to sit with my Tesla that has no features, no park assistance no cameras nothing for 10 days. That’s more of Tesla in general for poor delegation. Like someone was there the same day as me for a “clicking steering wheel”. Don’t you think someone with a brand new Tesla and having the issues I have should be put to the front? Now as for service center itself. The knowledge and customer service of this service center is severely lacking. I walk in for my service appointment and they just let you stand there and act as though you’re bothering their chill session in their chair by being there. I list off all the things wrong with my Tesla and another service advisor steps in and is like that’s normal. One of the things he said was normal was my battery dying 5% a day without being plugged in or any extra features on. I want to be clear this isn’t a technician but a service advisor, the person who books your appointment. I get his knowledge would be lacking but why spread false information if you’re representing Tesla? My 23 MYP was draining 20 miles or so a day from nothing and he tells me that’s normal. I get the MYP back after the bugs in the firmware were fixed (by a technician) and now it drains 2-3 miles a day or 1%. Which that IS normal and I knew that. Another issue I brought my 23 MYP there for was for the wireless charger not working. I pick up my car and the charger still doesn’t work and they have to reschedule a mobile service appointment to fix that now. Why not fix it there? It must of magically stopped working. I understand they are busy but it’s not acceptable customer service by the slightest. The firmware bug was fixed and that was the main thing but overall I really pray I don’t have to go back to this service center.